Real brands. Real problems. Real fixes. Here's what happened when they chose to invest in the experience after the sale.
Loyal base of fitness-conscious customers in Jaipur but sitting at a 3.6-star Google rating. Unhappy customers left reviews while happy ones said nothing. Zero post-order follow-up system.
Built a complete review generation system: WhatsApp follow-up 2 hours after delivery, direct Google review link in every order confirmation, packaging insert with QR code, and response scripts for negative reviews.
A well-known local sweet shop with decades of reputation but a weak online presence. Google rating dipped to 3.8 due to unresolved complaints, no system to encourage satisfied customers to share their experience.
Set up QR code at the billing counter, trained counter staff on verbal prompts, wrote personalised responses for every negative review, and created a WhatsApp broadcast strategy for festive season regulars.
One of Bikaner's most popular paan counters — but invisible online. Under 15 Google reviews despite serving hundreds daily. No strategy to capture goodwill digitally.
Optimised Google Business profile with updated photos, correct categories, full description. Placed review QR card at counter and created a simple staff script. Consistent reviews started flowing within weeks.
Beautiful products and growing Instagram following — but completely silent post-purchase experience. After payment, customers heard nothing until delivery. Repeat purchase rate under 12%.
Built a 3-email post-purchase sequence, designed packaging insert with QR review code, wrote 6 support scripts for common queries, set up WhatsApp quick replies. Entire setup live within 7 days.
"Our Google rating went from 3.6 to 4.4 in just six weeks. What surprised me most was how simple the system was once it was set up. Now reviews come in without us thinking about it."
"We have been running this shop for 20 years and never thought about online reviews. In one month we went from 15 reviews to over 80."
"The QR code idea was so simple I could not believe we had not done it before. Within a week people were leaving reviews on their own. Our shop now shows up first."
Want results like these? Let's talk about what's broken in your post-purchase experience.
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