Services Work Process Pricing WhatsApp
Services

Three Ways
To Work Together

Every brand is different. Pick the level that fits where you are right now — or let us recommend one after a quick chat.

01

CX Audit

A complete audit of your brand's post-purchase experience across 6 zones. We go through your store as a real customer — including placing an actual mystery shopper order — and document every place you're losing customers.

6-Zone Audit Mystery Shopper Competitor Analysis 48hr Delivery
02

CX Setup Package

We don't just tell you what's broken — we fix it. Your complete CX infrastructure, built from scratch: helpdesk, email automation, WhatsApp flows, support scripts, and review strategy. Delivered in 7 days.

Helpdesk Email Automation WhatsApp Flows Review Strategy 7-Day Setup
03

Monthly Retainer

Your ongoing CX partner. We monitor your customer experience monthly, update scripts and flows, track review scores, and make sure the system keeps working as your brand grows.

Monthly Check Script Updates Strategy Calls Priority Support
Why Retaincraft

Not Just Advice. Actual Implementation.

D2C Specialists

Not a generalist consultant. Focused exclusively on post-purchase CX for fashion and D2C brands in India.

Mystery Shopping

We actually buy from your store. We live the experience. Our audit is grounded in reality, not assumptions.

48-Hour Audit

Full 6-zone audit report delivered within 48 hours of starting. No weeks-long engagements to get basic insights.

Real Implementation

The Setup Package delivers a live, configured system — not a strategy deck. You see the work, not just the plan.

Built for Founders

Built for brands doing ₹0–50L/year. Transparent pricing, no hidden fees, no minimum ad spend requirements.

Plain Language

No jargon, no frameworks, no corporate language. Every recommendation is written for a founder, not a board.

LET'S TALK

Not sure which service is right? Send us a message and we'll help you figure it out.

Message on WhatsApp